Keeping Ahead of The Game – training and development
With new salons creeping up on every corner (or so it seems), our industry is becoming more and more fiercely contested. I have found through my own experience that few salons compete on price and that...
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How to Lose a Client in 10 Days
How to lose a client in 10 days how to lose a client in 10 days In the current economic conditions, it is more important than ever to focus on customer service to keep our clients. Fortunately, our...
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Salon Standards
I recently decided to draft up some basic salon standards … here are some key elements to getting your team running like a well oiled machine. Salon Standards Selling As part of your role within the...
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New Year, New You
Turn around tough times and breathe new life into your salons There really is no better time than the New Year to start new projects, introduce new services and turn ideas into reality; but with the...
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Customer Service Excellence – Part II
It all starts with a telephone call … Potential clients typically make their initial contact with you either on the Internet, in person (walk-in clients) or via the telephone. The Internet and will...
View ArticleCustomer Service Excellence Top 10
Business coach Antony Whitaker offers 10 rules for creating a service culture It starts at the top – You are your business. As the owner your business is a reflection of you. Creating a service culture...
View ArticleThe Norm Factor
The Norm Factor the norm factor Anyone remember the TV series ‘cheers’? Whenever Norman walks into the bar he is greeted by a ”Norrmm!” from everyone in the bar. He has is own bar stool and permanent...
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Confident Decisions and All-star Service
“In business it’s at times like these that strong leadership is required and decisions are made with confidence. Do you hold your nerve and increase prices? Or do you discount and do more promotions?...
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Why discounting doesn’t work
On the whole, our nation take pride in their appearance and whilst customers may be watching their spending a little more closely, hair appointments look less likely to be cut than cinema or...
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